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Olds library general library space amongst the book shelves with checkout desk in the background

Employment 

Tech Services Coordinator

The Tech Services Coordinator provides front-line technology support for patrons and staff, coordinates technology-based programs and education, and maintains the library’s technology infrastructure in collaboration with Parkland Regional Library.

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Responsibilities: 

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Patron Education

  • Develops and delivers technology-based programs for a variety of audiences, including youth, adults, and seniors.

  • Provides one-on-one help, and troubleshooting support to help patrons and staff build digital literacy and confidence using technology.

  • Prepares or adapts learning materials for programs, or helps hire volunteer or paid instructors. 

  • Facilitates all technology needs for room bookings and trains users as needed.

  • Facilitates and collaborates in the education of staff in technology-related matters as requested.

  • Works with marketing and other programming staff to ensure technology programs are promoted and accessible to the community, including website maintenance for assigned programs.

  • Connects with community groups to provide networking opportunities and coordinate outreach programs.

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Technology Maintenance:

  • Performs regular updates on public and staff computers, including all program updates as required in consultation with our regional library tech support. 

  • Maintains and installs new technology and prepares them for public use and installs and repairs machines with hardware issues under the direction of our regional library tech support where possible.

  • Ensures staff and patrons are trained for effective use of new technology and communicates changes regularly to all staff.

  • Repairs and troubleshoots computer problems for patrons and staff as required.

  • Responsible for maintaining the technology inventory and ensuring documentation of processes, passwords, and system configurations.

  • Recommends budget considerations to the Library Manager annually or as needed.

  • Manages the 3D printing program, ensuring orders are printed, patron education is implemented and staff are trained and informed.

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Qualifications:

  • Experience teaching, training, or supporting people with technology, with the ability to explain technical concepts clearly and patiently.

  • Ability to work effectively with a wide range of ages and abilities, from children and teens to adults and seniors.

  • Strong group facilitation and classroom-management skills, including the ability to plan and deliver engaging technology programs for children and youth.

  • Strong practical knowledge of computers, mobile devices, Microsoft Office/LibreOffice, basic networking, and common technology, with demonstrated troubleshooting skills.

  • Ability to quickly learn new technologies and independently solve problems, while recognizing when additional technical support is required.

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Assets:

  • Experience with coding, Minecraft, 3D printing, maker technologies, gaming, or other technology-based teaching.

  • Previous experience in a library, school, community organization, technology-support, or public-service environment.

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Apply with Resume & Cover Letter to:

Lesley Moody, Library Manger
lmoody@prl.ab.ca

Subject: Tech Services Coordinator Application

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Volunteer


Would you like to volunteer? Fill out this application form below to find a suitable job when it comes available. We thank you for your interest in helping out at the library! You can pop in or contact the library for more information at oml@prl.ab.ca

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Examples of Jobs our volunteers do:

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  • Board Member: 
    Library board members act as governors for a library, setting the direction and overseeing operations  without getting into the day-to-day management. They set policies, decide on strategic plans, set budgets, help fundraise , and advocate for the library.

  • Teen Advisory Committee (Grade 7-12):
    Help the library make decisions about services, programs, and spaces. Typically meet once a month.

  • Special Event Database: 
    Be on call for special events, fundraisers, larger programs, book sales and more. When we need help we will email you to check your availability. Work at the events that you want. We are flexible!

  • Program Prep: 
    Help prepare crafts ahead of time for programs, precutting, printing, or helping with organization and planning.

  • Program Help: 
    Do you prefer to be in the thick of things? Help in the classroom. Supervise classes, read to students, and help out as a program assistant.

  • Library Operations:
    Help with the day to day activities at the library as needed. Some of these jobs may include shelf reading, mending books, delivering books to seniors lodges, cleaning DVDs, shredding and recycling and more.

 

We will do our best to match you with a job you're interested in when it becomes available. Thank you for your interest!

Volunteer Application

Multi-line address
How are you hoping to volunteer? (Check all that apply)
When are you available? (Check all that apply)
How often are you hoping to volunteer?
Are there specific days of the week that work best for you?

Data Collection Notice

This collection of data is authorized and protected under the (Alberta Protection of Privacy Act) POPA. If you have any questions about how information is collected or used, please contact our Library Manager.

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